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学科主题: 临床医学
题名:
医院日常矛盾调查及对策分析
其他题名: The Investigation and Countermeasure Analysis of Hospi-tal Daily Contradiction
作者: 杨帆; 巨睦
关键词: 医院 ; 矛盾 ; 对策分析 ; hospital ; contradiction ; countermeasure analysis
刊名: 科教文汇
发表日期: 2015
期: 20, 页:189-190
文章类型: Journal Article
摘要: 为构建和谐的医患关系,减少医院日常矛盾的发生,本文对北京某三级甲等医院2015年1月至4月各类日常矛盾和投诉情况进行调查研究,采用定性的方式对矛盾原因进行分析,并提出相应对策。希望通过优化就诊流程、改善服务模式,减少医院日常矛盾投诉的发生,构建和谐医患关系。 In order to improve doctor-patient relationship, reduce all types of disputes and affairs happening in hospital, survey and research were conducted for the various contradictions of a Bei-jing third-level grade A hospital from January to April in 2015. Qualitative method was applied to analyze the reasons for dis-putes and the corresponding countermeasures have been pro-posed. Hope that by optimizing the treatment process and im-proving service delivery model, thereby to reduce the disputes in hospitals, and build a harmonious doctor-patient relationship.
语种: 中文
原文出处: 查看原文
内容类型: 期刊论文
URI标识: http://ir.bjmu.edu.cn/handle/400002259/73765
Appears in Collections:北京大学第三临床医学院_期刊论文

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作者单位: 北京大学第三医院 北京 100191

Recommended Citation:
杨帆,巨睦. 医院日常矛盾调查及对策分析[J]. 科教文汇,2015(20):189-190.
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